tigerkoinFrequently Asked Questions

If you've forgotten your password, visit the member login page and click the "Forgot your password?" link. You'll be prompted to enter your email address or username. We'll send a password-reset link to the email address on file for your account. Click that link (valid for one hour) to create a new password. Choose a strong password: at least eight characters, combining letters, numbers, and symbols. If you don't receive the reset email within a few minutes, check your spam folder or contact our support team. If you no longer have access to your registered email address, we can help you update it after you verify your identity via phone or national ID.

Our KYC (Know Your Customer) process requires a photo of your national ID (KTP for Indonesian residents) and a live selfie taken at the time of verification to confirm your identity. Your ID must show your full name, date of birth, and ID number clearly. Your selfie confirms you are the person named on your ID. We verify this information within a few hours of submission; most users are approved on their first attempt. If your ID image is blurry, expired, or obscured, we'll ask you to resubmit. Once verified, you can deposit funds and access all games on tigerkoin without further identity checks for that account.

If you notice unusual activity on your account, unauthorised transactions, or believe someone else has logged in, contact our support team immediately with a description of what you've seen. We can freeze your account, review your transaction history, and help you regain control. Change your password right away if you still can access your account. Enable two-factor verification via email and phone for added security. Do not share your password or session links with anyone. If you've clicked a suspicious link or provided credentials to a phishing site, tell us — we'll secure your account and investigate the breach. In cases of confirmed unauthorised access, we may reverse fraudulent transactions after investigation.

We offer support via email and live chat during our service hours. Sign into your tigerkoin account to access the live-chat widget — it shows our availability and response time. Email inquiries are answered within one business day. For urgent issues (account freeze, disputed transaction, security concern), use live chat and we'll prioritise your case. Provide your username, account email, and a clear description of your issue. We do not offer customer support; support hours are listed in your account settings. For non-urgent questions, the FAQ and our terms pages often have answers faster than waiting for support.

Deposits via local payment, online payment, or e-wallet are quick: log in, select Deposit, choose your fintech provider, and enter the amount you wish to add to your account. You'll be redirected to the mobile banking, local payment, or online payment app (or web portal) to confirm the transaction. Once confirmed, the funds appear in your tigerkoin balance within seconds. No additional fees apply on our side — any fee charged is by your fintech provider. If your deposit doesn't appear after five minutes, contact our support team with your transaction ID. Deposits are final and non-refundable — only deposit funds you intend to use for stakes.

Withdrawal timing depends on your chosen payment method. Fintech withdrawals (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically process within one to three hours. Bank transfers to local payment, online payment, e-wallet, or mobile banking accounts take one to two business days. Public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may extend processing windows. We do not charge withdrawal fees; any fee is charged by your bank or fintech provider. Withdrawals are processed only to the payment method you used to deposit, unless you've verified an alternative account during setup. If a withdrawal is delayed beyond the typical window, contact support with your withdrawal ID.

Yes — any winnings are added to your account balance and are fully withdrawable. If you deposit our welcome offer and win our welcome offer on a slot game or sportsbook market, your total balance becomes our welcome offer. You can withdraw any portion of that balance at any time, subject to account verification and the standard processing times for your chosen payment method. There is no cap on how much you can withdraw from your winnings. Withdrawals are processed to your verified payment method (the same fintech or bank account you used to deposit, or an alternative account you've verified with us).

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from real studios with professional dealers. You place stakes, and the dealer executes the game in real time — you see the cards dealt or the wheel spin live. Outcomes settle within seconds to minutes. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games; you spin and outcomes are determined by the game's random-number generator. A slot spin settles in seconds. Live-dealer tables have a lower house edge (typically 1–non-specific info); slots have higher house edges (typically 3–non-specific info). Both carry risk of loss. Neither is a path to income.

Our welcome bonus is offered to new account holders on their first deposit. The bonus amount is not fixed — it varies based on promotions and your deposit size — but is always described in your account dashboard before you claim it. Bonuses typically come with a turnover requirement: you must stake the bonus amount a set number of times across qualifying games before you can withdraw it. Turnover varies by promotion; check the full terms before accepting a bonus. Bonuses expire if not used within a set period (typically 30 days). Weekly cashback is calculated on net losses — if you lose our welcome offer in a week, you earn a percentage back as cashback credit. Cashback is credited automatically and is withdrawable with no further requirements.

On tigerkoin, football stakes settle based on the official match result when the match concludes. If you stake on Liga 1 or Piala AFF, your stake settles within minutes of the final whistle. Win stakes pay out at the odds you locked in when you placed the stake. Draw and loss stakes lose their value. In-play stakes (placed during the match) settle immediately after the event they cover concludes. If a match is postponed or abandoned, stakes are typically void and refunded to your account — check the full terms for edge cases like weather delays or regulatory stoppages. Settlement times may be delayed during high-volume periods but are never manual or arbitrary.

First, check your account transaction history to see if the deposit appears there. Deposits typically credit within minutes; if you don't see it after five minutes, wait a few more (fintech and bank systems can have local paymentef delays). If it still hasn't appeared after fifteen minutes, contact our support team with your payment method, the amount, and the timestamp of the transaction. Provide your bank or fintech transaction ID if available — this helps us trace the payment. We'll investigate and either credit your account or confirm that the payment failed on the fintech provider's side (in which case funds return to your original account). Do not make a second deposit while troubleshooting the first — contact support first.

No — each person may hold only one active tigerkoin account. If you open a second account using a different email or phone number but the same identity (ID number, name, or payment method), we'll detect it during verification and close the duplicate account, forfeiting its balance. Multi-accounting violates our terms. If you've genuinely forgotten your login details and created a new account by mistake, contact support immediately — we can help you recover your original account or consolidate your balance if both accounts are unverified. Opening accounts for someone else or allowing another person to use your account also violates our terms and may result in permanent suspension.

tigerkoin is available only in jurisdictions where online gaming is lawful. You are responsible for confirming that accessing tigerkoin is legal in your jurisdiction before you register or deposit funds. We operate on a jurisdiction-restricted basis — if your region prohibits online gaming, we do not offer our services there. We detect and block access from prohibited jurisdictions where we can, but you are ultimately responsible for verifying legality yourself. If you register from a prohibited jurisdiction and we later detect it, your account may be suspended and your balance forfeited. Consult your local laws or a legal advisor if you're unsure whether online gaming is permitted where you live.