tigerkoinPrivacy Policy

This page describes what we collect when you use tigerkoin and how we keep that data protected. We collect information necessary to verify your identity, process your deposits and withdrawals, settle your gaming activity, and communicate with you about account and promotion updates. Your data is encrypted and stored securely; we do not sell it to third parties.

Our privacy practices comply with Indonesian data protection standards. We are transparent about what we collect, why we collect it, how long we retain it, and your rights regarding your own data. If you have questions about how we handle your information, contact our support team — we respond clearly without legal obfuscation.

The sections below detail our data collection, use, retention, third-party sharing, and your rights as a tigerkoin account holder.

What We Collect on tigerkoin

When you register for a tigerkoin account, we collect your email address, password, full name, phone number, and date of birth. During your first identity verification, we request your national ID number (KTP or passport) and may ask for a photo or copy of your ID — this is mandatory to comply with Indonesian anti-money-laundering regulations and to prevent account fraud.

When you deposit funds, we collect information about your payment method — your bank account number if you use BCA, e-wallet, mobile banking, or local payment; your online payment, e-wallet, or mobile banking account identifiers if you use fintech methods. We do not store your full credit card details or bank passwords; those remain encrypted on your payment partner's servers. We collect the amount, date, and time of every deposit and withdrawal for settlement and tax-compliance records.

As you use tigerkoin, we record your stakes (amount, game type, timestamp, outcome) on our sportsbook, live-dealer tables, slots, and esports markets. This data allows us to calculate your weekly cashback, track your tier progression, and resolve disputes if you question a bet outcome or withdrawal. We also collect your IP address, device type, and browser information to detect and prevent fraud and account takeover attempts.

How We Use Your Data on tigerkoin

We use your email and phone number to send you account-related notifications: deposit confirmations, withdrawal status updates, tier advancement alerts, and promotion calendar reminders. During peak seasons (Liga 1, Piala AFF, Idul Fitri promotions, Imlek celebrations, or Nyepi observance), we may send promotional emails highlighting bonus offers — you can opt out of promotional emails in your account preferences while remaining enrolled in transactional notifications.

We use your payment information (bank account, local payment/online payment/e-wallet details) solely to process your deposits and route your withdrawals back to the same account you deposited from. We use your stakes data to calculate weekly cashback and monthly tier progression. We use your IP and device information to flag suspicious login attempts from unfamiliar locations or devices — if we detect potential fraud, we may temporarily lock your account and ask you to verify your identity before re-enabling withdrawals.

We do not use your data to profile you, make automated decisions about your account, or sell your information to marketers or data brokers. We do not share your identity or payment details with other gaming platforms. Our use of your data is strictly limited to operating tigerkoin, preventing fraud, and complying with Indonesian law.

Third-Party Processors and Data Sharing

We share your payment information with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) only to the extent necessary to process your deposits and withdrawals. These partners operate under their own privacy policies; we recommend you review those policies if you wish to understand how they handle your data separately.

We may share anonymised, aggregated data (e.g., "our platform processed 50,000 Liga 1 stakes last month") with analytics and reporting services to understand platform performance — this data does not identify you personally. We do not share your personal data with law enforcement or government agencies unless required by a valid legal order or warrant; if we receive such an order, we will notify you unless legally prohibited from doing so.

Data Retention and Account Closure on tigerkoin

We retain your account data as long as your account is active. If you request account closure, we retain your data for a minimum of five years to comply with Indonesian tax and anti-money-laundering requirements. After five years, we may delete or anonymise your personal information, though we may retain anonymised transaction summaries for regulatory and accounting purposes indefinitely.

If you believe your tigerkoin account has been compromised, contact us immediately — we can flag your account, require re-verification, or help you reset your password and unlink unauthorised payment methods. If we identify fraudulent activity on your account, we will notify you by email and phone and work with you to restore your account and, where possible, recover your funds.

Your data is secure on tigerkoin — we encrypt it in transit and at rest, and we limit access to staff who need it to operate your account.

Cookies and Tracking on tigerkoin

Our tigerkoin website and app use cookies to store your session token, remember your account login status, and track your activity within the platform for fraud prevention. These cookies expire after your session ends or after a period of inactivity. We do not use third-party tracking cookies (Google Analytics, Meta pixels, etc.) to profile your behaviour across other websites.

You can disable cookies in your browser settings, but doing so may prevent tigerkoin from functioning correctly — you may not be able to log in, view your balance, or place stakes if cookies are disabled. We do not honour "Do Not Track" browser signals because cookies are essential to our platform's security and operation, not optional marketing tools.

Your Rights Regarding Your Data on tigerkoin

You have the right to request a copy of your personal data that we hold — send a request to our support team with "Data Access Request" in the subject line, and we will provide your data in a readable format within 30 days. You have the right to request correction of inaccurate data (e.g., if your name is misspelled in our records). You have the right to request deletion of your data, subject to our legal obligations to retain it for tax and regulatory compliance.

You have the right to withdraw consent for marketing communications — opt out via the unsubscribe link in any promotional email or in your account preferences on tigerkoin. You cannot opt out of transactional emails (deposit confirmations, withdrawal status, tier updates) while maintaining an active account. If you have privacy concerns or believe we have mishandled your data, contact our support team — we investigate complaints and respond within a reasonable timeframe.

Changes to Our tigerkoin Privacy Policy

We may update this privacy policy periodically as our platform evolves or as regulations change. When we make material changes, we notify you via email and in-app notification at least 30 days before the change takes effect. Your continued use of tigerkoin after the updated policy takes effect constitutes your acceptance of the new terms.

Our privacy practices centre on transparency and security. We do not sell your data, do not use it for purposes unrelated to operating tigerkoin, and do not share it with third parties except where necessary to process your payments or comply with law. If you have any questions about our privacy practices or how we handle your data on tigerkoin, reach out to our support team — we respond clearly and promptly.