tigerkoin Platform Account Terms

When you open an account on tigerkoin, you agree to our platform terms covering account eligibility, deposits and withdrawals, bonus mechanics, dispute resolution, and jurisdiction restrictions. We set out these terms clearly so you understand your rights and our obligations before you fund an account or place your first stake.

Our terms are designed to be transparent, not adversarial. We explain how tigerkoin works — settlement timing, tier mechanics, promotion eligibility — so experienced players can predict outcomes and plan their engagement. We also set boundaries on our side: we reserve the right to suspend accounts showing signs of fraud, to enforce our loyalty tier rules consistently, and to decline service to jurisdictions where we do not operate.

This page covers the key terms governing your use of tigerkoin. For detailed questions, contact our support team via live chat or email — we are happy to clarify how any specific rule applies to your account.

Account Eligibility and Opening on tigerkoin

To open an account on tigerkoin, you must be of legal age in your jurisdiction and a resident of a jurisdiction where our services are lawful. We do not knowingly operate in jurisdictions where online wagering is prohibited. You are responsible for verifying that your jurisdiction permits access to tigerkoin before you register. We cannot advise you on your local law — that is your responsibility.

During registration, you provide your email, phone number, and a password. You then complete one-time identity verification: we request your national ID number and confirm your phone via SMS. This verification complies with Indonesian anti-money-laundering standards and protects your account from unauthorised access. We do not sell or share your identity data; it is stored securely and used only to verify your account and process your deposits and withdrawals.

You may maintain only one account on tigerkoin per person. If we detect multiple accounts linked to the same identity, we reserve the right to suspend all but one and forfeit any balances on the suspended accounts. Account names, payment methods, and contact information must be accurate and current. If your details change, update them in your account settings immediately — if we cannot verify your identity during a withdrawal request due to outdated information, we will suspend your withdrawal pending corrected documentation.

Deposits, Withdrawals, and Settlement on tigerkoin

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Your first deposit triggers identity verification; after verification completes, all subsequent deposits process automatically. Deposits via fintech (mobile banking, local payment, online payment) settle within seconds to minutes. Bank transfers settle within hours during business hours or by the next business day if sent after banking hours or on weekends.

Your deposited funds sit in your account balance and are available immediately for stakes across our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We do not hold deposits in escrow or delay your access.

Withdrawals are processed to the payment method you used to deposit, or to a newly verified alternative method (fintech or bank account). Your withdrawal request is processed during standard Indonesian banking hours. Fintech withdrawals typically complete within hours; bank withdrawals take one to two business days. Public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) extend processing windows to the next business day. Your withdrawal limits scale with your tier — Bronze members have one daily cap; Gold and Platinum members unlock higher limits. We do not charge withdrawal fees; any fees originate from your bank or fintech provider.

Bonus Terms and Promotion Eligibility on tigerkoin

When you complete your first deposit on tigerkoin, we calculate a welcome bonus based on your deposit amount and our current promotion terms. We do not advertise fixed bonus amounts (e.g., "our welcome offer bonus") — instead, we publish a calculation method so you can predict your offer before depositing. Once credited to your account, your bonus sits as account balance; you may stake it, withdraw it, or let it sit. Bonus terms vary per promotion — we detail withdrawal conditions (if any) on our promotions page.

Weekly cashback is calculated every Sunday based on your wagers from the previous week, across all game types (sportsbook, live-dealer, slots, esports). Your cashback rate scales with your current tier. We credit your cashback by Tuesday morning. Cashback is treated as regular account credit — no restrictions, fully withdrawable or re-stakeable.

Your tier advances automatically at month-end if your cumulative play volume qualifies. Bronze members earn a baseline cashback rate; Silver, Gold, and Platinum members earn incrementally higher rates. There are no caps on tier advancement — sustained high-volume players can reach elite tiers. Our referral program credits both referrer and new member when the new member completes registration, verification, and first deposit. Referral credits count toward your account balance and tier progression identically to regular deposits. We reserve the right to suspend or recalculate bonuses if we detect fraud, multi-accounting, or bonus abuse (e.g., depositing via multiple accounts to claim multiple welcome offers).

Game Rules and Liability on tigerkoin

All games on tigerkoin (sportsbook markets, live-dealer tables, slot games, esports) operate under published game rules and return-to-player (RTP) percentages. Outcomes are determined by certified random-number generators. tigerkoin is entertainment with a house edge — it is not a path to guaranteed income or steady profit. We make no promises of returns or winnings.

Sportsbook markets settle within minutes of match conclusion. Live-dealer games settle within seconds of hand completion. Slot outcomes settle instantly upon spin completion. All settlements are automatic; there are no manual delays or discretionary adjustments. If you dispute a game outcome, contact our support team with your transaction reference number and the specific game session — we will review the game logs and provide a complete record of the outcome calculation.

tigerkoin is not liable for technical issues beyond our control (internet outages, fintech API failures, bank system downtime). We are liable for technical failures on our side (platform crashes, settlement errors) and will reverse or correct any outcome affected by our errors. We are not liable for your decisions to stake funds, your game selections, or your withdrawal timing — these are your responsibility.

Account Suspension and Dispute Resolution

We reserve the right to suspend your account if we detect fraud, multi-accounting, bonus abuse, or violation of these terms. Suspension notices are sent to your registered email and phone number. If your account is suspended, any balance in your account is frozen pending investigation. If the investigation confirms a violation, we may forfeit the balance. If the investigation clears you, we restore full access and any balance withheld during the investigation.

If you believe your account was suspended in error, or if you have a dispute about a game outcome, withdrawal delay, or bonus calculation, contact our support team. We investigate disputes within two business days and provide a written explanation of our decision. If you are unsatisfied with our decision, you may escalate the dispute to our management team — we will respond within five business days with a final determination.

tigerkoin operates only where local law permits. If you are accessing tigerkoin from a jurisdiction where online wagering is prohibited by law, you are in violation of that law — not our terms, but your jurisdiction's law. We are not liable for your use of tigerkoin in prohibited jurisdictions; you are responsible for verifying legality before accessing our platform. If we discover you are accessing tigerkoin from a prohibited jurisdiction, we reserve the right to suspend your account and forfeit your balance in accordance with applicable legal obligations.

Data Protection and Privacy on tigerkoin

We collect your email, phone number, national ID number, and payment information to operate your account. We use this data only to verify your identity, process your deposits and withdrawals, calculate your loyalty rewards, and comply with anti-money-laundering regulations. We do not sell your data to third parties. We do not share your payment information except with our payment partners (DANA, e-wallet, mobile banking, bank partners) to process your specific transactions.

We protect your account using encryption, secure password storage, and two-factor verification options. Your password is hashed — we do not store plain-text passwords. If you forget your password, you reset it via your registered email; the reset link is valid for one hour. If you suspect your account has been compromised, contact our support team immediately — we will investigate and help you secure your account.

Our data retention policy: we keep account records (identity, transaction history) for seven years to comply with Indonesian regulatory requirements. After seven years, we anonymise or delete personal data unless legal holds apply. You may request deletion of your personal data subject to regulatory holds — contact our support team to initiate a deletion request.

We at tigerkoin treat your data as sacred — encrypted, retained only as long as necessary, never sold or shared beyond what your account operations require.

Term Changes and Account Closure

We may modify these terms at any time. If we make material changes (changes to your liability, bonus terms, or tier mechanics), we notify you via email at least two weeks before the changes take effect. Your continued use of tigerkoin after the notification period constitutes acceptance of the modified terms. If you do not accept the changes, you may close your account — contact our support team to initiate closure.

You may close your tigerkoin account at any time by requesting account closure via your dashboard or by contacting our support team. Upon closure, we freeze your balance pending any outstanding deposits or withdrawals. Once all transactions complete, we refund your remaining balance to your registered payment method. Your account data is retained per our data retention policy above; your account cannot be reopened after closure without re-registering and completing verification again.

These terms are governed by applicable Indonesian law and the jurisdiction restrictions set out herein. Any disputes arising from your use of tigerkoin are subject to our dispute resolution process above. By using tigerkoin, you acknowledge you have read, understood, and agreed to these terms.